Learning Objectives.
Level 3 includes theory and experiential practice of reflective listening and amplification, tools that will help you facilitate conflict resolution. You will hone your ability to be non-judgemental, empathic and compassionate. The course comprises of modules that can be taken over two days or in a modular format.
Reflective Listening
-
Reflective Listening is a listening method
-
What to do and what not to do
-
Using reflective listening in the context of mentoring, emotional problems, emergency situations and cycling (issues that repeat)
Amplification
-
Establishing Amplification Intention
-
Understanding the Method of Amplification
-
Neutrality and Compassion
-
Stages of Amplification
Polarisation
-
Spreading the Roles
-
The Soft Shoe Shuffle
-
Promoting role fluidity
-
When to polarise
Conflict
-
5 Stages in Conflict
-
Conflict resolution in terms of Role Theory
-
Traditional Styles of Conflict Resolution in Relation To Deep Democracy Style
-
The Three Premises
-
Conflict as a Growth Path
Role Mapping
-
Gaining clarity
-
Using Role Mapping as a Diagnostic Tool
-
Bring intellectual awareness to the group